WE ARE A BOUTIQUE ORGANIZATIONAL DEVELOPMENT,
ADVISORY & COACHING FIRM HELPING
ORGANIZATIONS AND INDIVIDUALS REACH THEIR GOALS.
ABOUT US
Based on the belief that culture and strategy defines business performance and intentional living in the foundation of satisfaction, Principal Consultant Jim Owens leads a team of associate experts in public accounting, education, business evaluation and municipal government committed to building long-term relationships with their clients. Jim and Performance Strategies Group use a variety of validated tools and processes to ensure clients receive a measurable return on their investments.
OUR PROCESS
I.
Benchmarking—During this phase, we work with clients to establish key performance indicators, ensuring they get a measurable return on their investment. Those benchmarks can include such measures as referrals, productivity, client retention, contact-to-close times, sales activity and a variety of others. During this phase, we will also evaluate your organization’s policies and procedures. Once that is complete, we will move into the solution phase.
II.
Solution Implementation—In this phase, we will work to develop any policy and procedure changes we think might be appropriate, as well as deliver training which might be needed. Our training solutions can include implementing our NorthStar© talent acquisition, management, and retention process, launching our CARE© customer acquisition and retention process, or using our Momentum© and Performance Rountable© tools to build better leaders and stronger teams. Once we’ve helped implement solutions, we will move into what we believe is the most critical portion of our work: sustaining the solution.
III.
Sustaining the Solution—Over an agreed upon period of time, (normally12-24 months), we remain engaged to ensure your organization is getting measurable results from the solutions we’ve helped implement. We will meet with organizational leadership and their teams in both formal and informal settings to review and update benchmarked key performance indicators, offer training refreshers, coaching and reinforce the importance of the solutions we’ve helped implement.
JAMES I. OWENS, JR.
For more than thirty years, author, speaker and principal consultant Jim Owens has held leadership positions in national, international and community banks. He has built and led teams through mergers, sales, acquisitions and process improvements. As a former banker, Jim has a keen grasp of how a culture is built on trust, understanding, strategic planning and diligent execution of those plans can reduce turnover, improve top line revenue and lower operating costs. With the help of his team of associate consultants, when appropriate, he’s able to complement his own expertise with their assistance. Jim is the author of 40 Lessons in Leadership and Negotiation and Solution Selling. In addition to holding a B.A. in Political Science from Birmingham-Southern College, he also holds an M.A. in Communications and Organizational Leadership from the University of Alabama
